Shipping/Returns

Returns Policy

  • If you need to return an item, simply fill out the form below and we'll get back to you with some instructions.
  • Once you have returned the shoes please Email us at customerservice@koolstuff.com.au after 7 days to check on the progress.
  • Customer service will send back a email with a return authorisation number within 7-10 working days.
  • You may return your purchased item, within 30 days of delivery for a store credit or full refund.
  • Return freight must be paid by the customer unless it is a warranty issue or you have received the wrong goods. 
  • Returned items must be packaged appropriately to avoid damage, and they MUST be in the original packaging, so take care when opening your purchase.
  • Items must not be used, they can be opened, hygienically tried on with care.
  • You should expect to receive your credit or refund within 2-4 weeks.
  • If a return is required from outside Australia the return freight must be paid by the customer and if a replacement or exchange is required the freight must be paid by the customer.

Shipping

  • A flat rate shipping fee of $6.95 applies to all Australian orders.
  • W.A and N.T orders may take an extra day or 2 due to distance factors (allow 5-7 Working Days).
  • Blundstones can only be delivered to Australian addresses.
  • Larger Sizes 13 and above may be special order, call us on 1800 153 557 to confirm.
  • International deliveries may incur additional charges such as import taxes and duties upon arrival in the destination country. Koolstuff will not be responsible for these additional charges and if incurred will be required to be paid by the customer to the appropriate authorities.
  • Please note, all of our deliveries are either by courier or registered post, that way you know your purchase is safe.

Product Warranty.

Many of our products have a manufacturer’s warranty, if you are claiming a warranty issue; please follow the instructions outlined in the product warranty section of the item you purchased. If you have any concerns, please contact us via our contacts page.

International Orders (outside Australia)

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please note International Sea Freight can take up to 3 Months.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full Kg.

International deliveries may incur additional charges such as import taxes and duties upon arrival in the destination country. Koolstuff will not be responsible for these additional charges and if incurred will be required to be paid by the customer to the appropriate authorities.

If a return is required from outside Australia the return freight must be paid by the customer and if a replacement or exchange is required the freight must be paid by the customer.

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