FREE SHIPPING OVER $150 OR $12.95 FLAT RATE 

Shipping/Returns

Shipping

  • Free shipping over $150 or a flat rate shipping fee of $12.95 applies.
  • W.A and N.T orders may take an extra day or 2 due to distance factors.
  • Larger Sizes 13 and above may be special order, email us at james@koolstuff.com.au to confirm.
  • We do not ship outside of Australia
  • Please note, all of our deliveries are either by courier or registered post, that way you know your purchase is safe.

Returns Policy

  • If you need to return an item, simply fill out the form below and we'll get back to you with some instructions.
  • Once you have returned the shoes please Email us at james@koolstuff.com.au after 7 days to check on the progress.
  • Customer service will send back a email with a return authorisation number within 7-10 working days.
  • You may return your purchased item, within 30 days of delivery for a refund excluding freight costs (unless it is a warranty issue or you have received the wrong goods).
  • Return freight must be paid by the customer unless it is a warranty issue or you have received the wrong goods. 
  • Returned items must be packaged appropriately to avoid damage, and they MUST be in the original packaging, so take care when opening your purchase.
  • Items must not be used, they can be opened, hygienically tried on with care.
  • You should expect to receive your credit or refund within 2-4 weeks.

Product Warranty.

Many of our products have a manufacturer’s warranty, if you are claiming a warranty issue; please follow the instructions outlined in the product warranty section of the item you purchased. If you have any concerns, please contact us via our contacts page.

Contact Form:


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